Introduction: Code as the Single Source of Truth
Modern software development is fast, complex, and highly collaborative. Every day, dozens—or even hundreds—of commits change the structure and behavior of an application. Each commit contains valuable information: a new feature, a bug fix, a performance improvement, or a dependency update. Yet this knowledge often remains hidden from everyone outside the developer team.
For product managers, support agents, marketers, or QA engineers, the codebase is usually a black box. They rely on outdated documentation, internal Slack messages, or time-consuming questions to developers. This leads to:
- Documentation that is obsolete the moment it is published
- Support tickets that drag on for days because technical clarity is missing
- Developers being interrupted constantly, acting as the only reliable source of truth
DeployIt changes this with Chat With Code.
For the first time, teams can ask questions directly to the codebase in plain language. No need to scan endless files, no need to bother a busy developer, no need to rely on guesswork. Just ask: “Where is invoice tax calculated?” or “How does PDF export handle special characters?” — and get a precise, contextual, and trustworthy answer.
Chat With Code turns your source code into a living, conversational knowledge base.
What Is Chat With Code?
Chat With Code is a DeployIt feature that allows teams to query their source code in natural language. Unlike traditional chatbots or general AI tools, Chat With Code is connected directly to your repositories.
DeployIt indexes your GitHub or GitLab repositories and builds a structured knowledge base. Every file, every commit, every function becomes searchable. Then, an AI model (LLM) is able to answer questions:
- Ask: “How is VAT handled in this project?”
- The system searches commits, relevant files, and documentation.
- It delivers a clear explanation, with references to the exact parts of the code.
Unlike ChatGPT or other generic tools, Chat With Code never hallucinates. It doesn’t make up answers. It uses only what is in your own source code and associated docs.
Even better: you can interact with it in two powerful ways:
- Email: each project has a dedicated inbound email address. Send a question by email, get an answer back.
- API: enrich tickets automatically (Jira, Zendesk, etc.), generate contextual product docs, or feed answers into your support workflows.
Why This Is a Game-Changer
Chat With Code may sound simple, but the impact is enormous.
- Drastically reduce search time
Developers spend up to 20% of their time searching code or asking colleagues. Chat With Code gives them instant answers, saving hours every week. - Reduce knowledge bottlenecks
Most teams rely on a few senior developers who “know everything.” With Chat With Code, this knowledge is democratized and accessible to everyone. - Accelerate support resolution
Support agents can get immediate technical answers without waiting for developer input. This reduces ticket handling time and boosts customer satisfaction. - Keep product and marketing aligned
Product managers and marketers get accurate explanations directly from the codebase. No approximations, no outdated docs—just the truth. - Always up-to-date documentation
Instead of static, decaying knowledge bases, Chat With Code generates explanations from the current code state. Documentation never goes stale.
How It Works (Without Technical Jargon)
DeployIt designed Chat With Code to be simple to use but powerful under the hood.
- Indexing the codebase
Connect your GitHub or GitLab repositories. DeployIt indexes files, functions, and commits. - Creating a living knowledge base
Every piece of code becomes a knowledge “brick.” With every new commit, the knowledge base is refreshed automatically. - Asking in plain language
You simply ask: “Where is authentication handled?” The system finds the relevant parts of the code and builds a human-readable explanation. - Two access methods
- Email: send a question to a project’s email address, get an answer in your inbox.
- API: automate enrichment of tickets, documentation, or internal tools.
- Full control
Every response is logged, reviewable, and traceable. You decide how and where answers are published.
Real-World Use Cases
1. Customer Support
A user complains: “My PDF export doesn’t show special characters correctly.”
Instead of escalating to developers, support asks Chat With Code: “How are PDF exports handled in the code?”
The system points directly to the encoding function, providing a clear answer and speeding up resolution.
2. Product Documentation
Product managers need to explain new shipping fee logic. They ask: “How are delivery fees calculated in the code?”
Chat With Code provides a clear summary, directly usable for internal docs or customer-facing release notes.
3. Onboarding New Developers
A junior dev joins the team. Instead of reading thousands of lines of code, they ask: “What is the difference between InvoiceManager and InvoiceService?”
Chat With Code answers with specific references, helping them become productive faster.
4. QA and Testing
A QA engineer wonders if a bug is caused by Stripe integration. They ask: “Where is Stripe used in this codebase?”
The answer lists the exact files and methods, enabling faster reproduction and validation.
5. Marketing and Content
A marketer needs to write about a new recommendation algorithm. They ask: “Explain the logic of the recommendation system.”
Chat With Code generates a clear, simplified explanation they can use directly in content.
How It Compares to Alternatives
- ChatGPT
Great for general Q&A, but not connected to your repositories. It can invent answers. Chat With Code only uses your actual code. - Copilot / CodeWhisperer
Excellent for writing code, but not for explaining existing logic to non-devs or support. Chat With Code is designed for all teams, not just developers. - Static Knowledge Bases
They require constant manual updates and quickly become outdated. Chat With Code updates automatically with every commit.
Benefits Across the Organization
- Developers → fewer interruptions, faster understanding, less repetitive work.
- Support agents → faster ticket resolution, accurate answers.
- Product managers → better understanding of technical details, improved prioritization.
- Marketers → credible, technical content without bottlenecks.
- Executives → higher productivity, better alignment across teams.
Example Scenarios
- “Before, writing technical documentation for a new feature took us three days. With Chat With Code, we get a first draft in minutes.”
- “Our support team cut average ticket resolution time by 40%.”
- “New developers ramp up twice as fast thanks to this feature.”
Conclusion: Unlock the Knowledge in Your Code
Every commit tells a story. Every file contains hidden knowledge. Until now, that knowledge was locked inside the codebase, accessible only to a few developers.
With Chat With Code, DeployIt makes your code a living source of truth.
- Your documentation is always fresh.
- Your support team answers faster.
- Your developers stay focused.
👉 Your code becomes your best documentation.
👉 Your team becomes more autonomous.
👉 Your customers get faster, more accurate answers.
Try DeployIt today and turn your commits into conversations that empower your entire organization.
